Cookie Policy

Last updated: 15 January 2026

At Animal Veterinary Services Limited, we use cookies to make our website work better, improve your experience, and help us understand how the site is used.

What are cookies?

Cookies are small files stored on your device when you visit a website. They help the site remember your preferences and allow us to see how people use the site.

Cookies we use

Our website uses the following types of cookies:

  • Necessary cookies: These are essential for the website to work properly.
  • Analytics cookies: We use Google Analytics, Google Tag Manager, and Microsoft Clarity to see how visitors use the site.
  • Advertising cookies: We use Google Ads and Facebook Pixel to show relevant ads.
  • Embedded content cookies: If you use features like YouTube videos or Google Maps, these may set cookies.
  • Other cookies: Hotjar is used to improve the website’s performance and user experience.

 

Managing cookies

You can control or delete cookies through your browser settings. Most browsers allow you to block or remove cookies if you prefer.

Our website also uses a cookie banner powered by Cookie Notice & Compliance for GDPR / CCPA. You can use it to accept or decline non-essential cookies at any time.

Contact us

If you have any questions about our use of cookies, you can contact us:

Animal Veterinary Services Limited
18 Fore Street, Copperhouse, Hayle, Cornwall, TR27 4DY
Phone: 01736 755 555
Email: reception@animalvets.co.uk

IN CASE OF EMERGENCY

There is always a vet available for you should your pet require EMERGENCY veterinary care when we are closed. All you need to do is call 01736 755 555.

We have taken the decision to use C-Vets for part of our Out of Hours Emergency service due to the national shortage of veterinary surgeons. By working with C-Vets we will ensure that we continue to provide you with an exceptional service during our opening hours.

At 18:00 on weekdays our phone lines will divert to an Emergency Vet from Animal Vets and after 18:30 will be diverted to C-Vets when they open. To obtain emergency veterinary care please dial our usual phone number.

Please note that we will continue to run Saturday morning clinics at Hayle.

Any time your animal needs help urgently outside of our business hours, please call our usual number 01736 755 555 and you will hear a message detailing how to contact the emergency vet.